United Breaks Guitars singer reprises YouTube airline lament

When United Airlines allegedly broke the guitar of the Canadian country and western singer Dave Carroll, he took revenge in a YouTube music video that became a huge hit this summer. The song, United Breaks Guitars, has been viewed nearly 5 million times on YouTube.

Carroll wrote the song after claiming United broke his Taylor guitar in 2008. The airline succumbed to pressure, offering to pay to repair the guitar as well as giving Carroll flight vouchers, but in another YouTube video he asked the airline to donate the money to charity. In that video he defends Ms Irlweg, the United Airline customer services worker who dealt with his case (and whose intransigence he pilloried in the first song), who had apparently become something of a hate figure for over-zealous viewers.

Now he's back with the second song of what he says will be a musical trilogy based on his experience